Terms of Service
These Terms of Service ("Terms") govern your use of the Auto Pals USA website at autopalsusa.com and the vehicle-sourcing services we provide. By submitting a request, paying a deposit, or otherwise using our services, you agree to these Terms. If you do not agree, do not use the services.
1. Who We Are
Auto Pals USA is a vehicle-sourcing service based in Pompano Beach, Florida. We help retail clients locate and purchase used vehicles at wholesale prices through dealer-only auctions.
2. Our Services
Once you've submitted a request, completed an intro call, and paid the deposit described below, we will:
- Search dealer-only auctions for vehicles matching your stated preferences
- Negotiate, bid on, and facilitate the purchase of vehicles on your behalf
- Communicate progress through your client portal, email, and (if you opted in) SMS
We do not warrant the condition, history, or future performance of any vehicle. All vehicles are sold as-is from the auction; we strongly encourage independent inspection where possible.
3. Deposit & 60-Day Search Window
A non-recurring $850 deposit is required to begin sourcing. The deposit:
- Activates a 60-day search window beginning on the date the deposit is confirmed
- Is fully refundable if we do not find a matching vehicle within 60 days
- Is non-refundable if you cancel the engagement before the 60-day window expires (per the service agreement)
- Is credited toward the final purchase price when you accept a sourced vehicle, in accordance with the signed contract
Deposit terms in the signed service agreement control if there is any conflict with this summary.
4. Communications & SMS
Message types you may receive
The kinds of messages we may send via SMS are limited to the following transactional categories:
- Confirmation that we received your request, with a link to book an intro call
- Up to two reminders within 48 hours if you have not booked the intro call
- Notifications when our team posts a message to your client portal
- Notification when your service contract is ready to sign
Phone numbers and third-party sharing
We do not share or sell your phone number or SMS opt-in data with third parties for marketing or promotional purposes. Phone-number and SMS-consent information is used only by Auto Pals USA to communicate with you about your vehicle search, and is never shared with affiliates, advertisers, or any other third parties for their own marketing.
The only third party that ever processes the message itself is our carrier-aggregator partner (Twilio), strictly for the technical delivery of the message you opted in to receive.
Reply STOP to unsubscribe from SMS. Reply HELP for help, or email info@autopalsusa.com. Standard message and data rates may apply through your carrier.
5. Acceptable Use
You agree to:
- Provide accurate, current, and complete information when submitting a request
- Not attempt to interfere with the operation of the website or its underlying systems
- Use the services only for your own personal vehicle-purchase needs
6. Disclaimers & Limitation of Liability
The services are provided "as is" and "as available." We make no warranties, express or implied, regarding the suitability, accuracy, or availability of vehicles located through the service.
To the maximum extent permitted by law, Auto Pals USA's total liability under these Terms is limited to the amount of fees you have paid to us in the prior twelve months. We are not liable for indirect, incidental, consequential, special, or punitive damages.
7. Governing Law
These Terms are governed by the laws of the State of Florida, USA. Any dispute arising out of these Terms will be resolved in the state or federal courts located in Broward County, Florida.
8. Changes
We may update these Terms from time to time. Material changes will be reflected by an updated "Last updated" date and, where appropriate, a notice on the website. Continued use of the services after changes constitutes acceptance.
9. Contact
Auto Pals USA
Email: info@autopalsusa.com
Website: autopalsusa.com
Address: Pompano Beach, Florida, USA